Frequently Asked Questions
For Parts and Repairs
Parts are available Mon- Friday , please supply original invoice number or type serial number and rego number
Repairs must be booked in and if you do not show up a booking fee may apply
Do your trailers come with rego and wof?
Yes, if the trailer is being bought by a limited liability company we can arrange registration or supply your NZTA number.
If the trailer is being bought by a private individual you will need to register it yourself as the purchaser must present their ID. We will, however, provide you with the forms you need and explain how to go about it. Once registered we can arrange the Wof.
Alternatively, when you pick up your trailer, we can have the paperwork ready and you can take it to VTNZ located near our sites. Registering and WoF can be done at AA, VINZ or VTNZ.
What does GVM mean?
Gross Vehicle Mass is the combined weight of and empty Trailer (Tare) and Load (Payload).
As an example: a trailer with a GVM: 2000kg would have a Tare of 450kg and Payload of 1550 kg. Please remember if you have a cage and a spare tyre, these weights will be needed to be added to the Tare weight
GVM quoted is for normal road use. Any overloading will void all warranties.
Do I need to do any maintenance on my trailer after purchasing?
Yes, this is very important and is outlined in the How to Care for your Trailer attached to your invoice. This information is also available on our website.
What is your best price?
We keep our prices to a minimum and advertise at the best we can offer rather than inflating prices and then offering a discount. The upside is that the one-off buyer gets the same deal as the corporate buyer.
Do you offer Finance?
Yes, we have options through Stadium Finance just click on their link on our Elite front page.
Can you arrange freight?
Yes, we freight throughout NZ. Delivery is to a freight depot closest to you and is very competitively priced. Delivery is usually within a week of order as most models are held in stock and ready for dispatch.
Do you have trailers available now?
Yes, most of our built trailers are ready availability, so in most cases, you won’t have to wait and can drive in and drive away with your new Elite trailer quickly.
Do you have a wide range of trailers to choose from?
Yes, we have one of the widest ranges available. We supply trailers to both the domestic and trades market. Our wide selection means we can provide trailers to the residential and commercial markets including trades, farming community, utility companies and many more. Our range includes Single and Tandem Axle.. Our expert team are on hand to offer you advice and guidance if you’re not sure which trailer to choose.
Do you have cages for your trailers?
Yes, most trailers can be fitted with a cage as an option. A feature of the Elite trailer cage is that the cage sides and ends are easily removed and stored as separate pieces unlike bolt-on type cages offered by other suppliers.
Do you carry Replacement Parts?
Yes, like other specialized trailer supplies we do carry replacement parts and pride ourselves on our after-sale service and support. You can be reassured that if you need replacement parts they are readily available.
Do you offer a Warranty?
Yes, we do. Our trailers carry a 12 months part and 24 months structural warranty. Please see How to Care for your Trailers and Terms & Conditions for more details. Please note that the warranty only covers the original purchaser, it does not pass to the next person if you sell the trailer.
What trailer would be best for me?
If you are not sure we’re happy to help you decide. We are very knowledgeable about our products and can help you find the right solution that will best suit your needs.